Our Passionate Team
We are fortunate to have compassionate, sympathetic, attentive, skilled, and knowledgeable staff. Most of our patient care coordinators, audiology aids, administrators, and office manager, have experience in Audiology and the hearing aid dispensing industry, and others have at least a BA in Communicative Disorders along with experience in this field. We also hire graduate students in Audiology. The DoctorsOfHearing team embraces the patient care centered approach model. As consumers and patients, we know a positive patient experience is critical in order to deliver the best care possible.
At DOH, we ensure that our patients leave satisfied with our care and with their needs fulfilled as these two aspects are critical aspects of the healthcare industry. We try to make health care access convenient and safe. We currently have 3 clinics to serve you, our Glendora location is ideal to serve those patients with emergencies because it has a large parking lot and a spacious clinic. (This location is in the middle of Pasadena and Rancho Cucamonga offices).
All of our providers are Audiologists and no one works on commission. Our focus is on patient care and creating a positive experience. Our providers are ASHA certified (American Speech-Language and Hearing Association).
Some hold both certifications, ASHA and ABA board-certified (American Board of Audiology), and some of our providers are members of the California Academy of Audiology and American Academy of Audiology.
Dr. Norma Camacho Au.D, CCC/A; ABA
Audiologist / Principal
Dr. Norma P. Camacho is a renowned audiologist with over 20 years of experience, currently serving as the Principal Audiologist at Doctors of Hearing, Inc. Inspired by her family’s experiences with hearing loss, she pursued audiology and earned her Doctorate in Audiology with honors from Salus University in Elkins Park, Pennsylvania. She also holds a Master of Science in Communicative Disorders with honors in hearing aids and technology from California State University, Northridge, and a B.A. in Sociology from California State University, Los Angeles—equipping her with a deep understanding of how cultural and social factors influence patient care.
Dr. Camacho trained at the Veterans Administration Hospital, gaining experience in post-traumatic stress disorder and drug and alcohol abuse clinics. During this time, she became proficient with all six leading hearing aid brands. Bilingual in English and Spanish, she has earned numerous certifications, including clinical competence from the American Speech-Language-Hearing Association, certification from the American Board of Audiology. She is a member of the Academy of Doctors of Audiology, California Academy of Audiology, and American Academy of Audiology. She is licensed in California to practice audiology and to dispense hearing aids.
Her dedication to advocacy and community service has been widely recognized. In 2019, she was named Woman of the Year by Congresswoman Judy Chu for her work supporting underserved populations, including veterans, musicians, low-income communities, and college students who cannot afford hearing aids. Dr. Camacho provides counseling, mental health resources in audiology, and emotional support alongside audiological care. She has also been recognized by the Mayor of Pasadena for her community contributions.
Dr. Camacho’s advocacy extends to policy. She coordinated congressional efforts that led to the declaration of May as Better Hearing Month and has met with lawmakers in Washington, D.C., and California to support legislation for Medicare patients and children with hearing loss. Contributed to the passage of California’s AB 598, the Pediatric Hearing Aid Bill, expanding access to hearing aids for all children in the state.
Passionate about education, Dr. Camacho is developing Spanish-language resources—including videos and radio interviews—to provide the Spanish-speaking community with accurate information on audiology and hearing aids.
In 2011, recognizing the need for an ethical, patient-centered practing best practices hearing care provider, Dr. Camacho founded Doctors of Hearing, Inc. and soon after the Love2Hear Foundation. Her practice and foundation prioritize compassion, expert knowledge, and the highest standards of care, serving patients with hearing loss, balance disorders, and tinnitus across California.
Dr. Camacho is a compassionate and patient audiologist, known for her expertise in hearing aids, extensive diagnostics and her dedication to patients and the community, making her a trusted leader in audiology.
Dr. Camacho was awarded Woman of the Year in 2019 by Congresswoman Judy Chu for her dedication in finding solutions for people with hearing loss. Her outreach has focused on those disadvantaged college students, musicians, veterans, and low-income communities that are not able to afford hearing aids. She also provides these groups with counselling, mental health resources, and emotional support. The Mayor of Pasadena also recognized her kind efforts and awarded her a certificate of recognition for her dedication to the residents of her city. Dr. Camacho’s inspiration is her nephew who was diagnosed with hearing loss at the age of 7 years old. Both of her elderly parents also have hearing loss. Dr. Camacho served as the membership chair for the California Academy of Audiology from December of 2018-December of 2019. Dr Norma, with the help of her assistant, helped spread awareness of hearing loss by coordinating videos from 8 members of the US Congress, including the GOP Leader Rep. Kevin McCarthy and Rep. Adam Schiff; as a result, Rep. Judy Chu and Rep. Adam Schiff declared the Month of May as Better Hearing Month. Dr. Norma openly advocates for her profession and for the development of the hearing community. Other than being a great audiologist she has a tender heart towards rehabilitation. Therefore, she visited several politicians in Washington DC and in their offices in CA to advocate for Medicare patients (Bill HR4056 in Congress “companion bill in” Senate S2446). Dr. Camacho recently visited the State Capital in Sacramento with her father. She met with Senator Portantino to ask him to support Bill AB 598 “The Pediatric Hearing Aid Bill”.
This bill passed and now all kids in California will have access to hearing aids. She is an active advocate for her profession in the past and present. Dr. Norma will continue to respond to other bills relating to the hearing community and her profession. Dr. Camacho is well-known for being compassionate and very patient. Many of her current patients have been referring to her for many years. In 2019, she visited Paul Sanchez the Executive office for the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board to find ways to improve customer protection as it relates to the sales of hearing aids. Dr. Camacho’s persuasive skills for the progress of people who are suffering from hearing loss made her a symbol of hope among people. She is actively working on Spanish videos to provide guidance and information to the community as currently, limited information exists in Spanish. This information is intended to serve as guidance to avoid confusion and to avoid being victimized by those that sell amplifiers that do not work.She is also working to release two radio interviews in Spanish to provide the Spanish speaking community with valuable information regarding Audiology, and hearing aids.
When she was in the beginning of her career she identified that there is an unbridled need for an ethical place people can go to obtain reliable information about hearing loss and utilize the most current technology in hearing. Therefore, in 2011 she founded Doctors of Hearing Inc. and the Love2hear Foundation. You will love Doctors of Hearing Inc. and Love2hear because all employees are compassionate, they love what they do, and enjoy to serve others. Doctors of Hearing team are all knowledgeable about hearing, hearing aids, balance issues, and tinnitus. They provide with the best care in CA and provide with best practices.
Kevin C. Townsend, M.A., CCC/A
Audiologist / Principal
Kevin C. Townsend joined Doctors of Hearing Inc.in 2013 and works in partnership with Dr. Camacho as the CFO. He has been a licensed Audiologist in California and Illinois for 30 years. He earned his Masters of Audiology degree from Northern Illinois University and holds a Certificate of Clinical Competency in Audiology from the American Speech-Language and Hearing Association. He is a member of the American Academy of Audiology and the Academy of Doctors of Audiology. He is an expert in diagnostic evaluations and treatment of hearing and balance disorders. He has extensive experience working with ear surgeons.
Mr. Townsend has also worked for two leading hearing aid manufacturers which provided him extensive experience in hearing aid research and development. He is highly qualified in hearing aid software and programming. Read his inspiring words regarding his passion for exceptional care. “One must understand each patient’s history and experiences and provide an expert evaluation to achieve the best possible outcomes and follow up care. Hearing aids have to be properly selected, tested in the ear, and fine-tuned to each patient’s listening preferences for years of hearing enjoyment.” He has met with several members of Congress in Washington, D.C to advance the specialty of audiology and to assure patients have access to the care they deserve. He enjoys golf, lifting weights, attending sporting events, and concerts.
Dr. Reynita Alcisto
Senior Audiologist
Dr. Alcisto joined the Doctors of Hearing, Inc. team in 2020 as a Senior Audiologist. She received her Doctor of Audiology degree from Washington University in St. Louis, MO. As a student at Wash U in St. Louis she created a word recognition to use when testing individuals in her native language of Ilocano. This study was published in the Philippine Journal of Otolaryngology-Head and Neck Surgery. She remains an editor for this journal.
Dr. Alcisto has been an Audiologist since 2007. She received training at the Tripler Army Medical Center in Hawai'i where she worked with the adult and pediatric population. She spent several years as a pediatric audiologist at the House Ear Institute - CARE Center where she gained experience in diagnostics, hearing aid fitting, bone conduction hearing aids and cochlear implants. Dr. Alcisto gained additional experience working as a clinical specialist for Cochlear Americas. As a clinical specialist Dr. Alcisto had the privilege of providing clinical recommendations and guidance for the most unique & challenging cochlear implant cases in her territory. Following her passion for patient care, she returned to the clinical environment as a Senior Audiologist at the House Children's Hearing Center of UCLA for over 5 years. Dr. Alcisto has extensive experience in hearing solutions including hearing aids, bone conduction devices & cochlear implants in adults & children. She is one of a few private practice audiologists who is part of the Cochlear Provider Network (CPN). Her goal as a CPN provider is to make cochlear implant information and services accessible to those who are candidates. Dr. Alcisto serves as a mentor and maintains Doctors of Hearing as a training site for future audiologists. She will often have students/externs from local universities working with her.
She currently works part-time for Doctors of Hearing Inc. Her passion is cochlear implant mapping, hence her primarily work location is at House Children's Hearing Center as the Pediatric Clinical Director. Dr. Alcisto was born and raised in Hawaii. She enjoys traveling locally and internationally with her family. She also spends her time working for non-profit organizations including Real Innovative Connections and Love 2 Hear. She is bilingual in English and Ilocano. Dr. Alcisto is a great Audiologist and an expert in cochlear implant mapping.
Dr. Rebecca Wallace
Audiologist
Dr. Rebecca Wallace joined the Doctors of Hearing Inc. team in 2022 as a 4th Year Audiology Extern and continued on to work with the team into her professional career. She received her Doctor of Audiology degree in 2023 from California State University, Los Angeles. Before receiving her doctorate Dr. Wallace earned a Bachelor of Arts from California State University, Fullerton in Psychology and worked as a behavioral interventionist for two years before deciding to go back to school. In 2018, she enrolled in the Speech and Language Post- baccalaureate program at CSULA where she developed a love for the field of audiology. During her time in school she gained experience working with individuals from all walks of life and all backgrounds.
She received training in various settings including hospitals, private clinics, and educational settings. During her time in her doctoral programs she served as the vice president of CSULA’s Student of Academy of Audiology chapter for 2020. As a student at CSULA she also conducted a research study assessing the dangers of hazardous noise exposure among musicians by measuring the sound intensity levels generated by individuals who play the bagpipes. This study was published by her schools database through ProQuest and she also had the great honor and privilege to present her research at the 2023 American Academy of Audiology National Conference and HearTECH Expo in Seattle, Washington. Dr. Wallace works full time at Doctors of Hearing, Inc. in the Pasadena, Glendora, and Rancho Cucamonga locations and has exceptional experience working with people of all ages performing diagnostic audiological and vestibular testing and working with hearing aids.
Her goal as an audiologist is to do everything she can to connect people to the world around them and together with the rest of the team she strived to provide the highest level of care for her patients.
Dr. Lindsay Jensen
Audiologist
Dr. Lindsay Jensen joined the team at Doctors of Hearing, Inc. in 2023 as a fourth-year Audiology Extern. She earned her Doctor of Audiology degree from California State University, Northridge (CSUN) in 2024 and has since continued her professional journey with the practice.
Originally intending to pursue a career in speech-language pathology, Dr. Jensen discovered her passion for audiology while completing her Bachelor of Arts in Communicative Disorders at CSUN, graduating in the spring of 2020. She then advanced directly into CSUN’s Doctor of Audiology program that fall.
During her doctoral training, Dr. Jensen developed a deep appreciation for the meaningful impact audiology can have on individuals’ quality of life. She has gained comprehensive clinical experience across diverse settings, including private practices and hospital environments. At Doctors of Hearing, Inc., she has further refined her skills in diagnostic audiological evaluations, vestibular assessments, and hearing aid fittings—all while providing the compassionate, patient-centered care that every individual deserves.
Hilda Robertson
Administrative Manager
Hello, my name is Hilda Robertson and I am the Patient Care Coordinator for the Pasadena office. I join the Doctors of Hearing, Inc. team in April 2021 with over 20 years of experience in the hearing industry. At Doctors of Hearing, my daily tasks include everything from assisting the Senior PCC to booking appointments and ensuring patients have a pleasant experience while at our office. I am happy to be the friendly face that greets our patients at the door. Working in this industry has been a great privilege. I especially love knowing that I have a small part in helping someone's hearing improvement.
I strongly value our patients' satisfaction and am willing to offer my assistance in any way necessary. It is very exciting to start this journey with Doctors of Hearing and I am proud to be able to be a part of great group of people. Outside of work I am a loving wife, mother and grandmother. I enjoy spending time with other family members as well on my weekends.
Melissa Chavez
Audiology Aide/PCC
Hello my name is Melissa Chavez, I am a Patient Care Coordinator at the Rancho Cucamonga location of Doctors of Hearing and joined the team in January 2026. I am bilingual in English and Spanish and enjoy assisting Spanish-speaking patients so they feel comfortable communicating and fully understand their hearing care and recommendations.
My responsibilities include scheduling appointments, answering patient questions, and assisting with authorizations and CPT code modifications to help ensure insurance coverage. I enjoy working at Doctors of Hearing because of the respectful team environment and the care shown to both patients and staff. I also appreciate the skills that I have learned while working at doctors of hearing.
Adam Cho
Accounts Payable
Adam Cho has been working with Doctors of Hearing since 2011, beginning as a volunteer when the company first started. Prior to that, he spent many years volunteering at senior centers, senior fairs, and churches. His passion for helping older adults began at a young age, inspired by the love, respect, and care he has for his grandparents and the fact that his parents are Audiologists.
Adam enjoys assisting patients and listening to the stories shared by seniors, believing that every conversation offers an opportunity to learn and build meaningful connections. Over time, many patients have become like family and longtime friends, and he values the sincere affection they show.
He is bilingual in English and Spanish, with some knowledge of Korean. Adam attended Mt. San Antonio College, where he completed general education courses along with studies in the medical field.
Outside of work, Adam enjoys attending church. He has volunteered at his previous church by editing photos and serving on the worship team. He also plays the guitar and keyboard.
Adam loves working at Doctors of Hearing because he strongly aligns with the organization’s commitment to treating every patient with compassion, dignity, and respect. He shares the same mission and takes great pride in helping others whenever he can.
Adam currently works remotely overseeing the accounts payable for hearing aids. He ensures that payments are processed in a timely manner and that applicable orders are properly credited.
Jacqueline Preciado
Insurance Verification Specialist
Jacqueline Preciado is the Insurance Verification Specialist at Doctors of Hearing, Inc., where she joined the team in March 2022. In her role, she is responsible for interpreting and explaining hearing aid insurance benefits, helping patients clearly understand their coverage and options.
Jacqueline brings over 20 years of experience in the medical field, with the past eight years focused specifically on insurance verification within the hearing healthcare industry. She values being part of the Doctors of Hearing team and appreciates the supportive, collaborative environment that allows everyone to work together to provide the highest level of care to patients.
Outside of work, Jacqueline enjoys spending quality time with her children and parents. She also likes dining out, going to the movies, and taking relaxing walks along the beach.
Belinda Valle
San Dimas and Rancho Cucamonga patient care coordinator
Bella serves as a Patient Care Coordinator at Doctors of Hearing, where she supports both patients and the clinical team to ensure a smooth and positive experience. Bilingual in English and Spanish, she communicates effectively with a diverse patient community, helping create a welcoming and supportive healthcare environment. Bella takes pride in contributing to high-quality patient care and fostering meaningful connections every day.
Bella is a creative and curious professional with a strong commitment to continuous learning and self-development. She values innovation, thoughtful exploration of new ideas, and meaningful personal and professional growth. With a proactive mindset and genuine enthusiasm, Bella approaches every opportunity with dedication and a passion to achieve excellence.
Rose Dungca
Patient Care Coordinator
My name is Rose Dungca, and I have over 30 years of experience in the hearing healthcare industry. Throughout my career, I have worked closely with patients in audiology practices, including serving as a Patient Care Coordinator, where I supported patients through their care and helped guide them along their hearing journey.
As a new member of the Doctors of Hearing team, I currently work as a Scheduler, assisting patients by coordinating appointments and helping ensure their experience is smooth, organized, and welcoming from their very first interaction. I understand how meaningful hearing care can be, and I take pride in being part of a team that is dedicated to compassionate, patient-centered service.
Outside of work, I am a wife, a mother of three, and a proud Lala to my granddaughter. I value the importance of family and meaningful connections, and I enjoy spending my free time with loved ones. These values carry into my work, where I strive to create a supportive, respectful, and positive experience for every patient I assist.
We are always looking for talent
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Pasadena Office
Rancho Cucamonga
San Dimas Office
Our Purpose
Doctors of Hearing, Inc. is dedicated to improving the quality life of the hearing impaired community. Doctors of Hearing, Inc. is your trusted source for the information needed to make informed decisions on hearing aid purchases. Doctors of Hearing, Inc provides expert testing and proper fitting of hearing aids at a reasonable price.
Company Details
Dr. Norma Camacho Au.D CCC/A; ABA Licensed dispensing Doctor of Audiology American Boatd of Audiology Certified and ASHA Certificate of Clinical Competence (National recognition) Member of Academy Doctors of Audiology.
Phone numbers:
626 639-3182 Pasadena Office
909 481-2834 Rancho Cucamonga Office
626 250-6642 San Dimas
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